Customer Service is our top priority. We want to ensure you have the best holiday in Ibiza, which is why we’re committed to serving you. Have a question? We are happy and ready to help! To save you some time and hassle, please read our FAQs. If you can’t find the answer to your question, then shoot us a message using the form on the bottom of this page.
FREQUENTLY ASKED QUESTIONS
Below you’ll find some of the most frequent questions we get asked.
Reserving club tickets online is really easy. Follow these simple steps in order to make your booking:
- Use our Party Calendar to select the date and the party
- Select the number of tickets you wish to book
- Continue shopping or proceed to Check Out
- Read and accept the Terms and Conditions
- Pay your deposit
- You will be re-directed to a confirmation page
- You’ll receive a confirmation of your payment and next steps to collect your tickets
Collecting your tickets is just as easy:
- Print out your confirmation email
- Bring the confirmation along with your ID and card used for payment to one of the tickets outlets listed on our website
- Pay the balance of your ticket in full by cash or credit card
- Receive your ticket
- Time to party!
If you have purchased the wrong ticket it is not our responsibility to exchange or refund the ticket. We cannot make any exchanges, upgrades, or additions to an existing order (other than changing the ticket holder name).
In the unlikely case of the event being cancelled by the club or promoter, you will receive a full refund. You will also be notified of the cancelled event via email as soon as we are notified.
If the event is rescheduled you will have the option to receive a refund of the ticket or attend the rescheduled event, or any other option decided by the club itself.
If your event is rescheduled or cancelled, contact us at email@example.com. Once we receive authorization of the cancelled or rescheduled event, we can either give you a refund or give you a ticket to the rescheduled event.
You must be 18 years or older to enter any club in Ibiza and you must be 18 years or older to buy alcohol.
Highlight Ibiza sells tickets on behalf of promoters and club venues and does not have final say on the price of the ticket. All ticket prices are inclusive of local taxes
Every year the Party Calendar usually goes online by February. Although some club tickets may not be available until May due to events releasing their schedules and prices at different times.
Events can be over capacity making you wait in lines or they could even sell out. Entry is not guaranteed into any club without a pre-sale ticket. Also, ticket prices are usually more expensive at the club door; they can be anywhere from 5 to 30 euros difference.
We use Stripe to process all payments, so we will never store any credit card details in our system. Please refer to Stripe’s Terms & Conditions.
You can choose your preferred payment method when purchasing or reserving a ticket through our secure system using any major credit or debit card including American Express, Mastercard or Visa.